Returns for refunds will be charged a €6 fee (per order, not per unit). Exchanges and returns for store credit are free.

We will gladly process returns or exchanges for up to 30 days after the date of delivery for items in re-sellable condition. (We don’t accept returns of washed, altered, or worn items.)

To start the exchange or return process, notify us with an email at euhelp@wooland.com including your order number (#1234E) and the item you’re sending back. We will email a prepaid return label if you are shipping from the following countries:

Austria, Belgium, Czech Republic, Denmark, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Luxembourg, Netherlands, Poland, Portugal, Slovakia, Spain, Sweden, and United Kingdom (excluding Jersey and Guernsey).

Please indicate if you would like store credit (to place an order for a different size, color, style) or a refund.

If you don't see your country, you’ll need to pay for return shipping back to us. (We're working to add more countries to the list.) Mail your exchange or return to our warehouse at the address below. Please, write your order number on the parcel. Once your items arrive back at our warehouse, we will issue a store credit or a refund. Shipping your return or exchange back to our fulfillment center is at your expense.

wool& c/o TLogistics
Gerolsteinbaan 7-9
5121 DN Rijen
The Netherlands