Yes, you can! You can receive a €100 or €30gift card by participating in our 100 Day Dress Challenge or 30 Day Dress Challenge if you’re planning on using your reward on the wool& EU site.

Learn more here.

Learn about joining our Facebook group here.

You can read about our current wardrobe challenges here: https://journal.wooland.com/all-our-outfit-challenges

Join our online community for style inspiration, support, and one of the friendliest places on the internet. You can find us on Facebook as: wool& 100 Day Dress Challenge.

Superwash wool is wool that is machine washable and, therefore, will not felt or shrink like untreated wool. Superwash wool is made by exposing the fiber to a chlorine gas that erodes the scales and then it is coated in a plastic resin called Hercosett 125. One yard of our t-shirt fabric has .45 grams of resin, about half the weight of a raisin. The scouring mill has a EU Ecolabel Certificate and is Standard 100 by Oeko Tex.

Our wool is proudly certified by Woolmark, the global authority on Merino wool.

Woolmark has high standards, ensuring quality of the wool fibers is maintained from raw wool fleece to processed yarn to finished garments. The wool we use is ethically grown in Australia. 

We can trace the Merino wool in our supply chain from the farm to the finished garments. Read more HERE.

Size Chart: We list a "Size Chart" icon directly above the size options for every style. Our size chart lists actual measurements for every size of each style so you can check specifications (ex: dress or inseam length) for your size. When you open the chart, be sure to click over to "Garment" and "Fit" at the top to explore all measurements and sizing suggestions.

Sizing Tip: In the "Description" section for each item, you will see a "Sizing Tip" that will guide you.

Reviews: Our customers love to leave detailed reviews about their sizing experience! Scroll to the bottom of each item's page to view.

Facebook Community: We have an extremely active online community and it's a gold mine of information about people's experience with all of our products! Join here.

If you have additional questions, please don’t hesitate to reach out to our Customer Experience team at euhelp@wooland.com.

We recommend folding most of our knit dresses, to prevent stretching out the garment. We clarify this in the “details” section of each product.

Refer to the care label on your garment for washing instructions. Don’t use bleach or fabric softeners. Don't use Oxi-Clean or Tide-to-Go pens (including bleach-free pens). Lay flat or line dry. You may use an iron on low heat or a steamer to help smooth out any wrinkles that occur in washing.

Please wear deodorant, not aluminum-based anti-perspirant (anti-perspirant deodorant combined with sweat can create armpit stains that can make odor difficult to remove from the item's armpit area).

Read more about how to care for your dress and some deodorant recommendations here.

You can add your request to our Feature Upvote board here:
wooland.featureupvote.com

While you are there, make sure to vote on any other features you'd like to see from wool&. We take customer feedback seriously and appreciate suggestions!

Each email you receive from us has an “unsubscribe” link at the bottom of the email. Click on that to be removed from our email list. To be removed from our Catalog mailing list, please fill out the form here.

We love to work with content creators and affiliates who are passionate about living with less, travel, styling clothing, and natural fibers, especially merino wool. We’d like to see examples of past work you’ve done with brands prior to moving forward with a partnership, to make sure you’d be a good fit. Sometimes we work with content creators who aren’t focused on the above topics, but their mission feels in line with our brand.
 

If you think you'll be a good fit, please send a selection of past work examples to partner@wooland.com for our team to review. We will reach out if we need more information, or to move forward with applying to our affiliate program within one week of emailing.

Our friendly customer support team is here to help with any wool& questions or needs! Whether it's sizing, fabric, returns, shipping, or anything else wool-related, we are here to answer any and all questions you might have.

Reach out to euhelp@wooland.com with details about your question or concern. We typically respond within 1 business day!

If for any reason your wool& item doesn’t meet your expectations, send us an email at euhelp@wooland.com and we’ll make it right.

You can learn more about our traceable knit supply chain here.

You can learn more about our sustainablity progress here.

Full price purchases are eligible for price adjustments if the retail price is dropped within 30 days of receipt of your purchase. Price adjustments are offered in the form of store credit for the difference in price. Store credit codes will not expire. Please email euhelp@wooland.com within 30 days of you receiving yourpurchase if you need assistance with a price adjustment. 

We price our products without the markup that you see at most other clothing companies. That way, you know you’re getting a fair price, whenever you buy from us. The only “deals” you’ll see from us are a holiday customer appreciation gift and warehouse cleanout.

Returns for refunds will be charged an €8 fee (per order, not per unit). Exchanges and returns for gift card are free.

We will gladly process returns or exchanges for up to 30 days after the date of delivery for items in re-sellable condition. Please note: we don’t accept returns of washed, altered, or worn items. For hygienic reasons, we're unable to offer returns/exchanges for underwear. Items received for free as part of our gift with purchase appreciation event are ineligible for return or exchange.

To start the exchange or return process, notify us with an email at euhelp@wooland.com including your order number (#1234E) and the item you’re sending back. We will email a prepaid return label if you are shipping from the following countries:

Austria, Belgium, Czech Republic, Denmark, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Luxembourg, Netherlands, Poland, Portugal, Slovakia, Spain, Sweden, and United Kingdom (excluding Jersey and Guernsey).

Please indicate if you would like a gift card (to place an order for a different size, color, style) or a refund.

If you don't see your country, you’ll need to pay for return shipping back to us. (We're working to add more countries to the list.) Mail your exchange or return to our warehouse at the address below. Please, write your order number on the parcel. Once your items arrive back at our warehouse, we will issue a store credit or a refund. Shipping your return or exchange back to our fulfillment center is at your expense.

wool& c/o TLogistics
Gerolsteinbaan 7-9
5121 DN Rijen
The Netherlands

Items purchased on sale as part of our Warehouse Cleanout Event are only eligible for a gift card or an exchange and cannot be returned for a refund.

We don't accept any underwear returns or exchanges for hygienic reasons. Please check your measurements against the size guide before purchasing. We recommend ordering one pair to verify your correct size before ordering multiples. 

Bras follow our standard return/exchange policy.

2-5 business days. As soon as we receive notification that your package is on the way to our warehouse, we’ll email you a gift card or issue you a refund. With the a gift card, you can place an exchange order or use it for a future wool& purchase.

We will gladly accommodate returns or exchanges for up to 30 days after the date of delivery for unworn garments only (trying on a garment does not preclude you from returning or exchanging).

Yes, but only from our US site: wooland.com

From our fulfillment center in the Netherlands, we ship via:
-DHP / D4U to Benelux
-DHP / EUROPACK to Germany
-HERMES via B2C / PARCELPREMIUM to United Kingdom
-B2C / PARCELPREMIUM to all other European countries.

Our Europe warehouse is located in the Netherlands. You can generally expect your order to be delivered within 4-10 business days, depending on your proximity to the warehouse.

Within the European Union and the United Kingdom, orders are shipped DDP (Delivery Duty Paid). All taxes and duties are included in the final price. Due to air shipment requirements, Malta & Cyprus orders will incur a €50 surcharge.

Outside the European Union and United Kingdom, all orders are shipped DDU (Delivery Duty Unpaid). Therefore, your order may be subject to local taxes and import duties, which are imposed by your local customs office or the shipping carrier. We are unable to calculate the exact amount in duties and taxes your order might incur. We do not cover any such taxes, duties or related charges and the customer is solely responsible for these costs. 

99% of our packaging is made from post-consumer waste paper, and is completely curbside recyclable. When needed, we have implemented plastic packaging for specific products:

Hilltop Wool Fleece Jacket: This product may arrive in plastic. We ran into packaging limitations and in order to protect this very special garment in transport, we had to use plastic. We advised our vendor to use recycled plastic when possible.

Penny Denim Wrap Dress & Greta Denim Wrap Skirt: These products were specially treated to give them a distinctive look. These products arrive in plastic for protection due to potential “crocking,” meaning dark colors may rub off on light colored fabric and upholstery.